Privacy policy
This Privacy Policy describes how Labelisse ("we", "us") collects, uses and shares your personal information when you visit or make a purchase from our website. We serve customers in the United States and the United Kingdom, and this policy is written to meet the requirements of both, including the UK GDPR and applicable US state privacy laws such as the CCPA/CPRA.
1. Information we collect
- Order information: your name, delivery address, email address, and payment confirmation (we never see or store your full card details — payment is handled by secure payment providers).
- Device information: browser type, IP address, time zone, and information about how you browse the store (pages viewed, products looked at), collected through cookies and similar technologies.
- Communications: emails you send us, including return requests and support questions.
2. How we use your information
- To fulfil your order: processing payment, arranging shipping, sending order and tracking confirmations.
- To provide customer support and handle returns.
- To screen orders for fraud and risk.
- With your consent where required, to send you marketing emails — you can unsubscribe at any time via the link in every email.
- To improve the store: understanding how visitors use the site so we can make it better.
3. Legal bases (UK customers)
Where the UK GDPR applies, we process your data on the following bases: performance of a contract (fulfilling your order), legitimate interests (fraud prevention, improving the store), legal obligation (tax and accounting records), and consent (marketing).
4. Sharing your information
We share personal information only with service providers who need it to do their job: Shopify, which hosts our store; payment providers, which process your payment; logistics partners, which deliver your order; and analytics providers. We do not sell your personal information. Where data is transferred internationally, it is protected by appropriate safeguards such as standard contractual clauses.
5. Cookies
We use cookies to keep your cart working, remember your preferences, and understand how the store is used. You can control cookies through your browser settings; disabling essential cookies may prevent checkout from working.
6. Data retention
We keep order records for as long as required for tax and accounting purposes, and support correspondence for as long as needed to resolve your request. Data no longer needed is deleted or anonymised.
7. Your rights
UK customers: you have the right to access, correct, delete, or receive a copy of your personal data, to object to or restrict processing, and to withdraw consent at any time. You also have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk).
US customers: depending on your state, you may have the right to know what personal information we hold about you, to request its deletion, to correct it, and to opt out of its sale or sharing. We do not sell personal information. We will never discriminate against you for exercising a privacy right.
To exercise any of these rights, email info@labelisse.com — we respond to all verified requests within the legally required timeframe.
8. Children
Our store is not intended for children, and we do not knowingly collect personal information from anyone under 16.
9. Changes
We may update this policy to reflect changes to our practices or for legal reasons. The current version is always published on this page.
10. Contact
Privacy questions: info@labelisse.com.