FAQ
Ordering
Which countries do you deliver to?
We currently deliver to the United States and the United Kingdom. Shipping is free on every order.
What currency are your prices in?
All prices are shown in US dollars (USD). Your bank or card provider converts automatically at their current rate if your card is in another currency.
Can I change or cancel my order?
Email info@labelisse.com as soon as possible with your order number. We can usually change or cancel an order before it is dispatched; after dispatch, our normal return process applies.
Shipping
How long does delivery take?
Orders are processed within 1–3 business days and typically delivered within 8–12 business days after dispatch — to both the US and the UK. You receive a tracking link by email the moment your order ships.
Where does my order ship from?
We work with a small selection of international logistics partners, and your order ships directly from their warehouses. That is how we keep prices fair without extra handling markups.
My tracking has not updated — is something wrong?
Tracking events can take 2–3 days to appear while a parcel is handed between carriers — that is normal. If nothing has moved for more than 7 days, email us and we will investigate.
Sizing
How do I find my size?
Every product page has a size guide with garment measurements for that exact style, since fit varies between pieces. Compare the measurements with a similar garment you own. Between two sizes? Email us — we are happy to help you choose.
Returns
What is your return policy?
You have 30 days from delivery to return unworn items in original condition. Email us first for a return authorization — the full process is in our Refund Policy. UK customers additionally have a statutory 14-day cancellation right.
When do I get my refund?
Within 14 days of your return arriving and passing inspection, to your original payment method.
Contact
How do I reach you?
Email info@labelisse.com or use the form on our contact page. We typically reply within 24–48 hours, Monday to Friday.